{"id":10795,"date":"2017-02-09T15:10:29","date_gmt":"2017-02-09T14:10:29","guid":{"rendered":"http:\/\/www.freeworker.de\/?p=10795"},"modified":"2018-06-22T12:21:07","modified_gmt":"2018-06-22T10:21:07","slug":"art_interview-ropeguide-twinline_fr","status":"publish","type":"post","link":"https:\/\/wp01.freeworker.de\/fr\/2017\/02\/09\/art_interview-ropeguide-twinline_fr\/","title":{"rendered":"Une interview de ART: RopeGuide TwineLine"},"content":{"rendered":"

Version fran\u00e7aise d\u2019une interview de Hubert Kowalewski\/ART par Freeworker concernant le RopeGuide TwinLine<\/a>! <\/p>\n

Bonjour Hubert, nos clients s\u2019interrogent sur le nouveau produit RopeGuide TwinLine de ART. Cet appareil a d\u00e9j\u00e0 fait l\u2019objet d\u2019une publicit\u00e9 dans le catalogue Freeworker 2016 et le nouveau catalogue Freeworker sortira dans trois mois. Pourquoi la livraison du RopeGuide TwinLine se fait-elle attendre pour ceux qui ont effectu\u00e9 des pr\u00e9commandes?<\/strong><\/p>\n

Une question bien l\u00e9gitime! J\u2019en ai d\u00e9j\u00e0 beaucoup parl\u00e9 dans ma derni\u00e8re prise de position concernant le SpiderJack 3. En effet, le retard de livraison survenu \u00e9galement pour le RopeGuide TwinLine s\u2019est nettement rallong\u00e9 par rapport \u00e0 ce que j’avais pr\u00e9vu. Une raison essentielle, jusqu\u2019ici non-mentionn\u00e9e, est que les capacit\u00e9s en personnel d\u2019ART \u00e9taient tout simplement d\u00e9pass\u00e9es et qu\u00b4elles le sont encore partiellement. Une augmentation de plus de 40% du chiffre d\u2019affaires en 2016 est certes un motif de r\u00e9jouissance, toutefois les carnets de commande bien remplis signifient un stress important pour les monteurs et l\u2019administration. Heureusement, ART a re\u00e7u un bon renfort en personnel. Cependant, nos nouveaux salari\u00e9s ne travaillent pas directement sur les produits, ils sont tout d\u2019abord form\u00e9s en profondeur. Le soin et le contr\u00f4le n\u00e9cessaires doivent toujours \u00eatre parfaits pour les produits de s\u00e9curit\u00e9. M\u00eame en p\u00e9riode de pression, la qualit\u00e9 et la pr\u00e9cision restent toujours notre premi\u00e8re priorit\u00e9!<\/p>\n

Malgr\u00e9 tous ces probl\u00e8mes, nous \u00e9tions en bonne voie pour livrer le RopeGuide TwinLine en nombre suffisant au d\u00e9but de cette ann\u00e9e. Toutefois, des commandes suppl\u00e9mentaires continu\u00e8rent \u00e0 s\u00b4ajouter et les pi\u00e8ces command\u00e9es furent d\u00e9j\u00e0 insuffisantes durant les premi\u00e8res semaines de janvier. Un probl\u00e8me est donc survenu au niveau des grossistes et des d\u00e9taillants. En effet, Freeworker s\u2019efforce de r\u00e9aliser un d\u00e9marrage synchronis\u00e9 des ventes au niveau international et cela avec un volume de produits correct. Pour ART, ceci entraine une nouvelle production importante malgr\u00e9 le nombre de RopeGuide TwinLine ayant d\u00e9j\u00e0 \u00e9t\u00e9 fabriqu\u00e9s \u00e0 ce jour. Ma\u00eetriser celle-ci est un v\u00e9ritable d\u00e9fi pour un montage et une fabrication sans personnel suffisant mais avec de hautes exigences.<\/strong><\/p>\n

Il n\u2019y a donc pas de probl\u00e8mes concernant la qualit\u00e9 et la certification du RopeGuide TwinLine?<\/strong><\/p>\n

Absolument aucun! Cela coince simplement parce qu\u2019actuellement achat, fabrication et montage ne peuvent pas r\u00e9pondre \u00e0 la demande en hausse continue.<\/p>\n

Petite cause et donc grands effets!<\/b><\/h2>\n

En tant que distributeur exclusif des produits de la gamme ART, nos clients nous demandent r\u00e9guli\u00e8rement quand une livraison du RopeGuide TwinLine va \u00eatre r\u00e9aliste ? Existe-t-il une date \u00e0 laquelle ceux qui ont effectu\u00e9 des pr\u00e9commandes peuvent se fier?<\/strong><\/p>\n

Il est tout sauf agr\u00e9able pour moi de d\u00e9cevoir les fans d\u2019ART et les nouveaux clients impatients par des dates de livraison annonc\u00e9es et non tenues. Mais m\u00eame si nous assemblions les RopeGuide TwinLine manquants en quelques jours en faisant des heures suppl\u00e9mentaires, la livraison serait malheureusement quand m\u00eame retard\u00e9e.<\/p>\n

Une petite erreur dans une r\u00e9f\u00e9rence dans la mensuration d\u2019une vis est la cause de ce retard aux cons\u00e9quences importantes. La dimension correcte d\u2019une vis d\u2019horloger pour la fixation de la plaque lat\u00e9rale du trap\u00e8ze devrait avoir M 2,5 x 3 millim\u00e8tres mais, sur le plan, il est inscrit par erreur: M 3 x 3 millim\u00e8tres. \u00c9tant donn\u00e9 que cette vis M 3 x 3 millim\u00e8tres et sa t\u00eate sont trop larges d\u2019un dixi\u00e8me de millim\u00e8tre, ces vis doivent \u00eatre mont\u00e9es une par une \u00e0 la main. Cette erreur minime montre clairement combien l\u2019assemblage d\u2019un produit EPI peut \u00eatre rapidement incomplet. S\u2019il ne manque qu\u2019une vis d\u2019horloger ou si un seul composant n\u2019est pas livr\u00e9 dans la bonne dimension, toute la production peut \u00eatre, dans le pire des cas, arr\u00eat\u00e9e pendant des semaines!<\/p>\n

Le travail d\u2019ART, au niveau des tol\u00e9rances des composants auto-d\u00e9velopp\u00e9s, s\u2019effectue au centi\u00e8me de millim\u00e8tre pr\u00e8s. Les produits comme le SpiderJack et le RopeGuide sont compos\u00e9s de nombreuses pi\u00e8ces. Pour le SpiderJack 3, il faut actuellement 14 diff\u00e9rentes pi\u00e8ces standard et 29 diff\u00e9rentes pi\u00e8ces de construction. Pour le RopeGuide TwinLine, il faut m\u00eame 22 diff\u00e9rentes pi\u00e8ces standard et 31 diff\u00e9rentes pi\u00e8ces de construction.<\/p>\n

Actuellement, je pense que nous livrerons le RopeGuide TwinLine \u00e0 Freeworker en quantit\u00e9s suffisantes d\u00e9but mars.<\/p>\n

Petite cause et donc grands effets! Quelles cons\u00e9quences en tires-tu pour l\u2019avenir?<\/strong><\/p>\n

L\u2019ann\u00e9e \u00e0 succ\u00e8s 2016 fut une ann\u00e9e en dents de scie pour moi et le personnel d\u2019ART. Les le\u00e7ons que j\u2019en tire sont l\u00e9gions. Les points les plus importants sont: premi\u00e8rement, tout nouveau d\u00e9marrage de vente de nouveaux produits ART ne sera publi\u00e9 que lorsque tous les composants de l\u2019assemblage seront au complet et conformes aux dimensions. Deuxi\u00e8mement, toute vid\u00e9o d\u2019un nouveau produit ne sera mise en ligne que lorsque la production en s\u00e9rie dudit produit sera garantie en nombre suffisant. Et troisi\u00e8mement, les phases de tests des nouveaux produits seront nettement prolong\u00e9es et \u00e9tendues.<\/p>\n

Satisfaction avec Spiderjack 3<\/b><\/h2>\n

Comment s\u2019est d\u00e9roul\u00e9e l\u2019introduction sur le march\u00e9 du SpiderJack 3<\/a> d\u2019apr\u00e8s toi? Quelles ont \u00e9t\u00e9 les r\u00e9actions des clients?<\/strong><\/p>\n

L\u2019introduction sur le march\u00e9 du SpiderJack 3 fut tr\u00e8s bonne et cela surtout gr\u00e2ce au formidable travail de Freeworker. En ce qui concerne les r\u00e9actions, j\u2019ai re\u00e7u beaucoup de reconnaissance et de louanges. J\u2019ai analys\u00e9 les quelques critiques n\u00e9gatives. Jusqu\u2019\u00e0 pr\u00e9sent, il n\u2019y a eu qu\u2019un seul et unique grimpeur qui n\u2019a pas appr\u00e9ci\u00e9 le SpiderJack 3. Sinon, j\u2019ai interpr\u00e9t\u00e9 le silence de beaucoup de la mani\u00e8re suivante: \u00abNe rien dire, c\u2019est une louange!\u00bb<\/strong><\/p>\n

Merci beaucoup pour le temps que tu nous as accord\u00e9 pour cet entretien.<\/strong><\/p>\n

Je vous remercie.<\/p>\n","protected":false},"excerpt":{"rendered":"

Version fran\u00e7aise d\u2019une interview de Hubert Kowalewski\/ART par Freeworker concernant le RopeGuide TwinLine!<\/p>\n","protected":false},"author":7,"featured_media":14402,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[565,556],"tags":[63,194,66,425],"yoast_head":"\nFreeworker Blog \u00bb Une interview de ART: RopeGuide TwineLine<\/title>\n<meta name=\"description\" content=\"Clients s\u2019interrogent sur le nouveau produit RopeGuide TwinLine de ART. 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